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As our products fall under the category of food products, your health and safety are always our top priority. We are committed to applying the highest quality and safety standards to ensure every product reaches you in the best possible condition.

First: If the error is on our side

If you receive a product different from what you ordered, or if the product is defective, you may request an exchange or return within 14 days of the delivery date.

In this case, Noqta covers all shipping costs in full, as part of our commitment to providing the best possible experience for our customers.

Second: Exchanges or returns for sealed products

You may request an exchange or return within 14 days of the delivery date, provided the product is in its original condition and fully sealed in its factory packaging.

In this case, the customer covers the shipping costs only.

Third: Opened products

For your safety and the safety of all our customers, any product that has been opened or had its original packaging unsealed cannot be exchanged or returned.

This is to guarantee the quality and safety of our products, and to ensure they remain under our full control without exposure to any external factors that could affect their quality.